The caller sounds helpful. They say a transaction has been stopped, an account is under attack or your savings must be moved somewhere safer. They want you to stay on the line while they explain the next step. The apparent rescue is the part that should make you pause.
Do not let urgency choose the contact channel
The CFPB’s scam-help guidance warns that genuine agencies and financial institutions do not tell people to send money to protect it, buy gift cards or use cryptocurrency for that purpose. End the conversation before following any such instruction.
Open your bank’s app yourself or use the number on your card or account statement. Describe the call without copying the caller’s conclusions. Ask whether the bank can see the transaction or restriction you were told about. Do not use a link sent during the call to reach the supposed security team.
A computer problem can become an account problem
Another version starts with unsolicited technical support. Someone offers to fix a device and asks you to install software or share remote access. The FBI’s tech-support guidance explains how that access can expose personal information and money. Refuse remote access arranged through an unexpected call.
You do not need to demonstrate that your computer is working or listen to a diagnosis to justify hanging up. If you suspect a real technical issue, contact support through a channel you choose after the call has ended.
If you already followed an instruction
Contact the financial institution promptly and describe exactly what was shared, installed or transferred. Preserve receipts, messages, numbers and a timeline. If a caller accessed your device, use a trusted device to change affected credentials and seek qualified help to check the exposed computer.
The FBI recommends reporting tech-support scams at IC3.gov. Reporting does not guarantee recovery, so do not delay contacting the institution that handles the account.
Tell someone before the next call arrives
A scam can leave a person embarrassed enough to keep it private. A trusted friend can help organize the timeline and notice a second caller making another promise. Agree on one rule together: an incoming caller does not get to decide where your money must go.
Sources and further reading
Published October 7, 2026. Rules and device features can change; consult the linked guidance for current details and advice about your circumstances.